Phyllis Weiss Haserot

127 – Cross-generational Strategies at Work with Phyllis Weiss Haserot

Phyllis Weiss Haserot is the foremost workplace multi-generational expert speaking with a cross-generational voice. A “uniter,” she seeks to solve the urgent problems and nuances of attracting and retaining clients and employees of different generations, effective multigenerational teams, knowledge transfer, succession planning. Her newest book is “You Can’t Google it! The Compelling Case for Cross-Generational Conversation at Work.” Phyllis is a speaker and blogger on intergenerational relations for Forbes.com, Next Avenue, Legal Executive Institute, LinkedIn Pulse and several others.

Phyllis Weiss Haserot

Top Takeaways: Cross-generational Strategies at Work with Phyllis Weiss Haserot

  • Gen X started career thinking working hard would get you promoted
  • You don’t get ahead just working hard anymore – the world is changing rapidly
  • Advertising was geared toward the Boomers or the Millennials
  • Everyone should work as long as they can be productive, but we need role shifts – you can’t be in charge forever
  • New ideas and people with a different view need to have a louder voice in our business – come from a different perspective/background
  • Formative influences are how we define a generation
  • Diversity within the workforce makes a business better
  • Cross-generational conversations help bridge divisiveness in our organizations
  • Electronic communication has caused a challenge in communicating directly with people
  • You Can’t Google It –the digital data on the internet is less important than the conversations people have – developed by surveying and working with 5 generations
  • 10 Skills you can’t practice by Googling are found in the book
    • 4 of 10 skills reviewed
      • Relevance – people of all ages worry about staying relevant with the advances in technology – keep learning new skills; have relationship with people of all ages
      • Curiosity – be curious to be a good worker and a good networker – seek out people who are different than you to expand your learning opportunities
      • Transition fluidity – succession plan to not lose the relationships that are already in place – Institutional Knowledge
      • Perspective – try to put yourself in the shoes of someone from another generation – you need to talk to them to learn about them – understanding people don’t have your background/experiences
    • Challenge – reach out to 3 different people and talk to them directly (choose different generations)
    • Unite the generations at work for greater success for all

Listen to the Audio

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Learning From Leaders: 

Current Book: Problem Solved: A Powerful System for Making Complex Decisions with Confidence and Conviction by Cheryl Strauss Einhorn

The Millennial Myth: Transforming Misunderstanding into Workplace Breakthroughs by Crystal Kadakia

The Quiet Warrior: A Biography of Admiral Raymond A. Spruance by Thomas B. Buell

Leadership Superpower: Inspirational Leader

Motivational Mantra:

[shareable]Collidiscope to Kaleidoscope (go from chaos to cooperative concurrence)[/shareable]

Book Most Often Gifted: You Can’t Google It!: The Compelling Case for Cross-Generational Conversation at Work by Phyllis Weiss Haserot

Additional Items Mentioned

Get a free chapter from “YouCan’t Google it”: www.youcantgoogleit.com/free-chapter


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