Danny Hadas is a #1 bestselling author, employee experience innovator, and adviser to the world’s most iconic brands. The topics he advises on? PEOPLE. His work has impacted millions of people across 500+ companies worldwide, including Disney, BMW, and AT&T. As the founder of The Emovation Project, Danny shares the innovative power of intentionally crafting experiences through the context of emotions. Emotions, he believes, are the secret superpower to unlocking team performance and ultimately business profits.
Top Takeaways: Emovation Combining Emotion and Innovation with Danny Hadas
- Emovation Combining Emotion and Innovation
- I’ve been dedicated to a career impacting people, the #1 way I like to spend my day
- I always had an encouraging environment, this wasn’t what I expected
- Creating #AccentureAmbassadors
- Applying and never hearing back from the CIA
- It wasn’t that the experience was bad, it was just different
- Customer experience combined with employee experience the journey customers and clients and employees go through
- Finding out customer pain points
- We developed a strategy AND executed
- Employee: I’m not being treated half as well as the customer you want me to serve
- Promising to differentiate the brand through customer experience while overlooking the employee experience
- Feeling the tension in the employee experience
- Elevate the employee experience so they can elevate their roles
- We forget we are generating emotions for other people every day
- There is a lot of “pretending” going on. Pretending we care about our people, our products, our service
- It starts with you, with one person, how do the people around you feel?
- How do I want my colleagues and employees to fell? Empowered?
- You have to be intentional about how you want the people around you to relate to you
- So many of us aren’t intentional
- The challenge of the comparison culture
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Learning From Leaders:
Current Book: Black Box Thinking: The Surprising Truth About Success by Matthew Syed
Leadership Superpower: Emovation
Motivational Mantra:
[shareable cite=”Maya Angelou”]People will forget what you said, people will forget what you did, but people will never forget how you made them feel[/shareable]
Book Most Often Gifted: How to Win Friends & Influence People by Dale Carnegie
Additional Items Mentioned
Danny’s website: www.emovationproject.com/brilliance
The Tipping Point: How Little Things Can Make a Big Difference by Malcolm Gladwell
Groundswell, Expanded and Revised Edition: Winning in a World Transformed by Social Technologies by Charlene Li
