124 – Key Performance Indicators – Measure What Matters with Ric Lindberg

Ric Lindberg is a podcaster and freelancer who helps global organizations with business intelligence and team development through coaching, metrics and KPIs. He is a deep technical data-nerd who understands the desire to “just replace the tool” and process to get better results. Eager as ever to learn and understand new ideas and skills, Ric is on a mission to connect with inspiring minds around the world.

Ric Lindberg

Top Takeaways: Key Performance Indicators – Measure What Matters with Ric Lindberg

  • Embrace change but keep what’s working for us
  • Give technology a chance to work at least 6 months before determining success or failure
  • Ask yourself why you are changing in the first place
  • Data Driven Decision-making – you need heart, brain and data
  • Algorithms push to extreme – data can be biased or impacted by security issues
  • Follow the data; use it as a roadmap
  • Data points you in a direction but doesn’t tell you the value or success for your company
  • A new tool will not change behavior – need to invest in training and support to learn best use of the tool and work with the full system
  • The cloud and web search are different, and people need to be trained on how to use the Cloud to the benefit of the company
  • Invest in your people with training and support – Activity is not Accomplishment
  • You should treat everyone you meet as a volunteer to unlock their potential (Peter Drucker)
  • Everything is becoming a commodity, so the only cure is Investing in Yourself while you’re helping your clients get what they want
  • A Coach is a blind spot identifier and helps you see things you may not be aware of
  • Surround yourself with people who understand their business better than you understand their business; allow them to add value and expertise to take your company to the next level

Listen to the Audio

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Learning From Leaders: 

Current Book: Finite and Infinite Games by James Carse

Leadership Superpower: Adaptive Leader

Motivational Mantra:

[shareable]If you fail little take bigger steps, if you fail often take smaller steps, but keep taking generous steps[/shareable]

Book Most Often Gifted: Turn the Ship Around!: A True Story of Turning Followers into Leaders by L. David Marquet

Additional Items Mentioned

Ric’s website and generous offer:riclindberg.com/mlp

 

About the author

Jake Carlson is a popular speaker, accountability partner, and host of the Modern Leadership podcast. Jake built his business while traveling with his family around the world. Follow him on Facebook, Twitter, Instagram or LinkedIn. Read more about him here.