Joseph Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives. Dr. Michelli is the author of numerous national bestsellers, including The Starbucks Experience, The New Gold Standard, and the New York Times #1 bestseller Prescription for Excellence. He was named as one of the Top 10 thought leaders in Customer Service by Global Gurus. His new book is The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging.
Top Takeaways: Diving into The AirBNB Way with Joseph Michelli
- Enough with all this security, let’s follow our dream
- If I learn something through these experiences, I have an obligation to share it
- Readiness and opportunity joining together makes progress
- Everybody has ideas, but execution is what makes the difference
- Failing forward and a willingness to fail
- Stupidity, embarrassment, and willingness to be wrong
- Refined services model in a hotel room for Ritz Carlton
- What does it take to create emotionally engaging relatable experience with a combination of technology and human touch?
- A leadership lesson of untold importance
- AirBNB to an exponential leap
- They mock you, then they immitate you
- Technology is not the biggest disruptor- be non-customer-centric kills business opportunity
- I want value in my experience, companies that give regard to what I want
- The art of leadership- the advance of strategic planning
- There will always be a place for people to say “thank you”
- 5 leadership lessons from the AirBNB way
- Open-Minded and mentorship
Listen to the Audio
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Learning From Leaders:
Current Book: Man’s Search for Meaning by Viktor E. Frankl
Leadership Superpower: Adaptability
Motivational Mantra:
[shareable cite=”Mother Theresa”]It’s not how much we give, it’s how much love we put into giving[/shareable]
Additional Items Mentioned
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging by Joseph Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph Michelli
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary by Joseph Michelli