Jake Carlson | Podcaster | Speaker | Leadership Mentor
Putting People First with Former Skype CEO
Today’s Guest Expert: Tony Bates
Tony Bates is the former CEO of Skype and current CEO of Genesys, recently teaming up with researcher and customer experience evangelist, Dr. Natalie Petouhoff, to define a new path forward putting empathy into action. They’ve just released their new book – Empathy In Action: How to Deliver Great Customer Experiences at Scale. The book hit the Wall Street Journal’s Top 10 Best Seller list as well as Amazon becoming a #1 bestseller in Business Books.
3 Top Takeaways: Putting People First
- Never give up because there is always a new thing, but you have to work a little harder to stay current
- Our society is always looking for better experiences
- You need to have seeded connections with your employees and customers
- Putting yourself in other’s shoes, feeling empathy for others to build business relationships
Memorable Moment
[shareable]You need to have empathy and action framework to build your business, successfully[/shareable]
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Learn More About Tony Bates
Website: www.genesys.com/resources/improve-customer-experience
Twitter: www.twitter.com/tony_bates71
Facebook: www.facebook.com/Genesys
Instagram: www.instagram.com/genesyscx
LinkedIn: www.linkedin.com/company/genesys
Tony Bates’s Book(s)
Empathy In Action: How to Deliver Great Customer Experiences at Scale
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